Customers with an active Rapid Launch Content Maintenance Agreement may request for the existing Rapid Launch content to be updated under the terms of the agreement.


A request for content maintenance should be raised with your DNASTREAM Account Manager or alternatively, you may raise a ticket on the DNASTREAM support portal or using the email address support@dnastream.com.


When raising a ticket to request content maintenance, please ensure the following information is included:

  • Your contact details
  • Details of the required content maintenance (in the ticket description)