Existing authorised customer administrators who have an account for the DNASTREAM Support Portal may request new user accounts for additional administrators in their organisation. To request a new user account, raise a support request (via the portal or by email to support@dnastream.com) with the subject "New User Request" and provide the following information regarding the new user:

  • Full name
  • Email address
  • Contact telephone number
  • Specify whether this user should have access to all tickets within your organisation or only their own tickets


Please note that user accounts for the DNASTREAM Support Portal are only provided for authorised customer administrators in accordance with the DNASTREAM customer support policy. DNASTREAM reserves the right to request confirmation that the new user has received the necessary training or knowledge transfer to fulfil their role as an administrator prior to granting access to the new user.