If your Rapid Launch LMS Portal learner account is locked due to multiple unsuccessful login attempts, in the first instance you should contact a local company adminstrator or the service desk for your organisation, as advised on the Rapid Launch LMS Portal login page. 

If you are unable to access the login page or you cannot find out who to contact within your organisation, please raise a support request with DNASTREAM support via our website (www.dnastream.com/support), by logging into the support portal or via email to support@dnastream.com.