Managing Support Requests

Raising and managing support requests

Support Request priorities
When raising a support request, the following priorities should be used: Urgent – Business critical (for productive solutions only) – an issue that result...
Thu, 10 Jan, 2019 at 12:08 PM
Who can raise Support Requests
General requests for support can be raised by anyone via email to For certain types of requests relating to DNASTREAM services an...
Thu, 10 Jan, 2019 at 12:13 PM