Managing Support Requests

Raising and managing support requests

Support Request priorities
When raising a support request, the following priorities should be used: Urgent – Business critical (for productive solutions only) – an issue that result...
Thu, 10 Jan, 2019 at 12:08 PM
Who can raise Support Requests
General requests for support can be raised by anyone via email to support@dnastream.com. For certain types of requests relating to DNASTREAM services an...
Thu, 10 Jan, 2019 at 12:13 PM