DNASTREAM Support

FAQ 5

• How do I reset my password for the LMS Portal?
• My learner account is locked, what should I do?
• I can't login to the Rapid Launch LMS as an Administrator
• The login link for the LMS Portal has expired
• What URL should I use to access the Rapid Launch LMS Portal?

Content Maintenance 1

• Requesting content maintenance

Troubleshooting 2

• Rapid Launch content won't launch in the web browser
• Course doesn't appear in the Training Plan

Managing Support Portal Users 2

• Requesting new Support Portal users
• Removing Support Portal users

Managing Support Requests 2

• Support Request priorities
• Who can raise Support Requests

FAQ 2

• Standard Support Hours
• Support Channels